General Sales Conditions

1. Definitions

For the purposes of these General Sales Conditions (“Conditions”):

• “Risper Travel Tours” refers to the company legally registered as a travel agency, tour operator, and/or destination management company that issues your proposal, confirmation, or invoice.
• “Client” or “you” means any traveler, group leader, corporate client, or representative who requests a quotation, confirms a booking, or uses our services.
• “Services” means any travel-related service sold or arranged by Risper Travel Tours, including but not limited to accommodation, transport, tours, activities, guides, events, and on-site support.
• “Package” means a combination of at least two different types of travel services sold at an inclusive price for the same trip or holiday.
• “Supplier” means any third party (e.g. airline, hotel, transport company, local activity provider) that performs part or all of the services.

2. Scope of application

These Conditions apply to all quotations, bookings, packages, and travel arrangements organized or sold by Risper Travel Tours, whether we act as:

• Travel agency – reselling or arranging services provided by third-party suppliers;
• Tour operator – creating and operating our own itineraries, set departures, or tailor-made programs;
• Destination Management Company (DMC) – providing on-the-ground planning, logistics, and local support for foreign travel agents, tour operators, or corporate clients.

Specific terms stated in a proposal, contract, or service level agreement (for example, for MICE, incentive, or corporate travel) may supplement or override these Conditions where explicitly agreed in writing.

3. Booking process & formation of contract

1. Request. You may request a quotation via email, phone, our website, or through a partner agency. Quotations are indicative only and subject to availability at the time of booking.
2. Confirmation. A booking becomes binding when you (or your representative) confirm in writing and pay the required deposit or full amount as indicated in the quotation or invoice.
3. Travel documents. After confirmation and receipt of payment, you will receive a written confirmation and, where applicable, vouchers, tickets, and a final itinerary. You must check all details (names, dates, services) and inform us immediately of any discrepancy.
4. Group & corporate bookings. For groups, corporate travel, or MICE projects, additional terms on rooming lists, release dates, and attrition may apply and will be communicated in writing.

4. Prices, inclusions & payment terms

All prices are quoted in the currency indicated in the proposal or invoice and are based on the services and conditions specified therein.

• Inclusions & exclusions. Your proposal clearly states what is included (e.g. accommodation type, meals, transfers, guided visits) and what is excluded (e.g. international flights, visas, travel insurance, personal expenses, tips, optional activities).
• Deposits. Unless otherwise stated, a non-refundable deposit (often between 20%–40% of the total) is required to secure the booking. Certain services (e.g. flights, rail tickets, special events, peak-season hotels) may require higher or 100% non-refundable prepayment.
• Balance payment. The remaining balance is typically due between 30 and 45 days before the start of services. For late bookings, the full amount may be required upon confirmation.
• Methods of payment. Accepted payment methods will be indicated on your invoice and may include bank transfer, credit card, or other secure online options. Any bank fees or transfer charges are borne by the client.
• Price changes. Prices may be adjusted in the event of significant changes in taxes, fuel surcharges, exchange rates, or supplier costs. Where permitted by law, we may pass on such justified increases by providing written notice and evidence. If the increase exceeds a reasonable threshold, you may have the right to cancel as set out in applicable regulations.

5. Cancellation and changes by the client

All cancellation or modification requests must be sent in writing (email is accepted) and are effective from the date/time received by Risper Travel Tours during business hours.

Unless otherwise specified in your quotation, contract, or supplier-specific conditions, the following standard cancellation charges generally apply to the land arrangements:

• More than 45 days before arrival: loss of deposit and any non-refundable services already paid to suppliers.
• 45–30 days before arrival: 30–50% of the total package price, depending on supplier terms.
• 29–15 days before arrival: 50–80% of the total package price.
• 14 days or less / no-show: up to 100% of the total package price.

Different or stricter conditions may apply to flights, trains, cruises, special events, or promotional fares, which can be fully non-refundable once issued. These will be communicated at the time of booking.

If you wish to change travel dates, itinerary details, or names after confirmation, we will do our best to assist, but changes are subject to availability and may incur amendment fees and any cost difference charged by suppliers.

6. Changes or cancellations by Risper Travel Tours

We plan our itineraries carefully and aim to operate them as confirmed. However, occasionally we may need to modify or cancel services due to operational requirements, supplier issues, safety concerns, or external events beyond our control.

• Minor changes. Adjustments that do not substantially affect the overall nature of the trip (e.g. hotel of similar category, slightly modified route or timing) are treated as minor and do not entitle the client to compensation.
• Significant changes. If a significant element of your trip must be changed prior to departure, we will inform you as soon as reasonably possible and offer: (a) an alternative arrangement of equivalent or higher quality where available; (b) an alternative of lower quality with an appropriate price reduction; or (c) cancellation with refund of amounts paid for the affected services, in accordance with applicable law.
• Minimum numbers. For group tours or scheduled departures requiring a minimum number of participants, if this number is not reached we may cancel the departure within the time limits stated in the program and refund payments received for that tour.

7. Force majeure & extraordinary circumstances

Neither Risper Travel Tours nor the client shall be liable for failure to perform obligations directly caused by force majeure or extraordinary events that could not reasonably be foreseen or avoided, such as natural disasters, epidemics, war, civil unrest, strikes, major traffic disruptions, decisions by authorities, or severe weather conditions.

In such cases, our primary obligation is to provide reasonable assistance and to seek practical solutions or alternatives where possible. Any additional costs arising from these events (e.g. extra nights, alternative transport, repatriation) are generally borne by the client and may be partially recoverable via personal travel insurance, depending on your policy.

8. Client responsibilities

• Travel documents & visas. You are responsible for holding valid passports, visas, health certificates, and any other required documents. We can provide general information but cannot be held liable if you are denied boarding or entry due to missing or incorrect documentation.
• Health & fitness. You must assess whether the chosen itinerary and activities are suitable for your physical condition and that of any minors traveling with you. Certain activities (e.g. trekking, desert excursions, water sports) may require a good level of fitness or involve inherent risks.
• Travel insurance. Comprehensive travel insurance (including medical cover, cancellation, personal liability, and repatriation) is strongly recommended and may be mandatory for certain trips. It is your responsibility to purchase adequate cover and to verify its conditions.
• Behaviour. Clients must follow local laws, respect cultures and customs, and comply with reasonable instructions from guides, drivers, and service providers. Risper Travel Tours reserves the right to refuse service or terminate participation, without refund, for travellers whose behaviour is abusive, unsafe, or seriously disruptive.

9. Liability of Risper Travel Tours

As a tour operator and DMC, we exercise due care in the selection and monitoring of suppliers and in the planning of itineraries. However, many services are provided by independent third parties over whom we have no direct control.

• We are liable for the proper performance of travel services included in your package in accordance with applicable package travel regulations, except where failures are attributable to the client, to a third party unconnected with the provision of the services, or to unavoidable and extraordinary circumstances.
• To the extent permitted by law, our liability for claims not involving personal injury may be limited to a multiple of the total package price paid per person or to the limits set by relevant international conventions and local regulations.
• We are not responsible for additional services booked by you independently (e.g. flights, excursions, or nights not confirmed by us) even if suggested in good faith.

Nothing in these Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under mandatory consumer protection laws.

10. Complaints & support during travel

If you experience a problem during your trip, you must inform the local guide, our on-call team, or the relevant supplier immediately so that we can attempt to remedy the situation on the spot.

If the issue cannot be resolved locally, you should submit a written complaint with supporting documentation within a reasonable period after the end of the trip (typically within 30 days). This allows us to investigate with suppliers and to respond in a fair and timely manner.

11. Personal data & privacy

In order to process your booking and provide travel services, we need to collect and share certain personal data (such as names, contact details, passport information, and special requests) with suppliers and partners involved in the organization of your trip.

We handle this data in accordance with our Privacy Policy and any applicable data protection regulations. By confirming a booking, you consent to such use and sharing of your information for the purpose of delivering the contracted services.

12. Governing law & jurisdiction

These Conditions and any dispute arising out of or in connection with the services provided by Risper Travel Tours shall be governed by the laws of the country in which Risper Travel Tours is formally registered, without prejudice to any mandatory protections granted to consumers under the law of their country of residence.

In case of dispute, the parties will first seek an amicable solution. Failing this, the competent courts of the place of registration of Risper Travel Tours shall have jurisdiction, unless otherwise required by mandatory consumer regulations.

13. Final provisions

If any provision of these Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Risper Travel Tours reserves the right to update these Conditions from time to time. The version applicable to your booking is the one in force on the date you confirm your trip, which will be available on this page or provided upon request.